Shipping Policy

At Delonea, we aim to provide a simple and reliable shipping experience. Below you’ll find information about order processing, delivery times, tracking, and shipping within the United States.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed.

Some orders may be processed sooner. Processing times may occasionally be extended during periods of high demand, holidays, or due to circumstances outside our control.

Please note that processing time is separate from shipping time.

Estimated Shipping Time

Once your order has been processed and shipped, delivery within the United States typically takes approximately 4–14 business days.

Many orders arrive sooner; however, delivery times may vary depending on the product, destination, carrier, and fulfillment location.

Please note that all delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to carrier operations, weather conditions, high-demand periods, or other circumstances outside our control.

Shipping Costs

We offer FREE standard shipping on all orders within the United States.

There are no minimum purchase requirements to qualify for free standard shipping.

Order Tracking

Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.

Please allow some time for tracking information to update after your order has been shipped.

You can also check available tracking information through the Track Order section of our website.

Multiple Packages

Orders containing multiple products may occasionally arrive in separate packages due to different fulfillment locations or product availability.

If your order is shipped separately, you may receive multiple tracking numbers. You will not be charged any additional shipping fees because your order is divided into multiple shipments.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

If you notice an error after placing your order, contact us as soon as possible at support@delonea.com.

We cannot guarantee that shipping information can be changed once an order has entered processing or has been shipped.

Delayed or Lost Packages

If your tracking information shows an unusual delay or you believe your package may have been lost in transit, please contact us at support@delonea.com.

We will review the situation and work with you to determine an appropriate solution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at support@delonea.com.

We may request photographs, videos, or other information to help us review and resolve the issue.

Please refer to our Return & Refund Policy for additional information.

Shipping Availability

Delonea currently ships to customers within the United States.

Available shipping options will be displayed at checkout.

Contact Us

For questions regarding shipping or your order, please contact us:

DELONEA
Email: support@delonea.com
Website: delonea.com