Refund policy

Return & Refund Policy

At Delonea, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us at support@delonea.com and we will be happy to assist you.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, including its original packaging where applicable. Proof of purchase may also be required.

Before returning any product, you must contact us at support@delonea.com. If your return is approved, we will provide you with the appropriate return instructions and, where applicable, the return address.

Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or missing components, contact us as soon as possible at support@delonea.com.

To help us resolve the issue, we may ask you to provide photographs or videos of the product, packaging, shipping label, or other information related to your order.

Once the issue has been reviewed and approved, we may offer an appropriate solution, which may include a replacement, partial refund, or full refund depending on the circumstances.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return once used or opened. Personalized or custom-made products, gift cards, and other items specifically identified as non-returnable are also not eligible for return.

If you are unsure whether your item is eligible for return, please contact us before sending anything back.

Change of Mind

If you wish to return an eligible item because you changed your mind or ordered the wrong item, please contact us within 30 days of delivery.

Approved returns for reasons unrelated to a defective, damaged, or incorrect product may require the customer to cover the return shipping costs. Original shipping charges, if any, are non-refundable unless required by applicable law.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, size, or variant, please contact us. Where appropriate, you may return the eligible item and place a new order separately.

Refunds

Once your refund request has been reviewed and approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been issued. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@delonea.com.

Return Instructions

Return addresses may vary depending on the product and fulfillment location. For this reason, do not return an item to the address shown on the original package or to any other address without contacting us first.

To request a return or report an issue with your order, contact:

DELONEA
Email: support@delonea.com
Website: delonea.com